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Author Topic:   I have horrible luck!!!
Overload
Neat Newbie

Posts: 12
From:
Registered: May 2002

posted June 02, 2002 18:35     Click Here to See the Profile for Overload   Click Here to Email Overload     Edit/Delete Message   Reply w/Quote
Today my hard drive began having a metallic clanging again. This is the 2nd hard drive, that has done this. I have a IBM DeskStar 60 GXP, has anyone else had this happen? Well, I have called MacWarehouse techsupport and they told me it was slowly turning into junk, and I would have to call IBM Storage Tech Support. Well I am calling them tomorrow, not open on Sunday, hopefully they will honor their warranty and give me a new drive.
Overload

------------------
People who are crazy enough to think they can change the world, are the ones who do.

Genius, that power that dazzles mortal eyes, is oft but perseverance in disguise.

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greycat
Alpha Geek

Posts: 286
From:
Registered: Oct 2001

posted June 03, 2002 05:33     Click Here to See the Profile for greycat     Edit/Delete Message   Reply w/Quote
quote:
I have a IBM DeskStar 60 GXP

That would explain your problems. The DeskStar line is, bluntly, shit.

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Super Flippy
Super Geek

Posts: 148
From: South Carolina
Registered: Jan 2002

posted June 03, 2002 07:02     Click Here to See the Profile for Super Flippy     Edit/Delete Message   Reply w/Quote
I had a similar problem with an old Commodore 64, many years ago. My little sister and I discovered that if we whacked the desk hard enough, the computer made a neat metallic ringing sound. Eventually, that turned into a frequent metallic clanging sound, and then the Commodore just stopped working.

The moral of the story: banging on the desk in frustration can be bad for cheap computers.

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Janeway
Alpha Geek

Posts: 277
From: Cyberspace, Delta Quadrant
Registered: Sep 1999

posted June 03, 2002 08:10     Click Here to See the Profile for Janeway   Click Here to Email Janeway     Edit/Delete Message   Reply w/Quote
Next time, buy Western Digital.

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uilleann
Geek

Posts: 93
From: St Albans, Herts, England
Registered: Apr 2002

posted June 03, 2002 14:46     Click Here to See the Profile for uilleann   Click Here to Email uilleann     Edit/Delete Message   Reply w/Quote
I bought a new drive for this machine a while back, 30 Gb. The old one was fine, but it was only 1.2 Gb :) I was tempted to get an IBM drive, but I really wanted a Quantum, so that's what I got. I wasn't sure which were better, hard to tell, and something just told me not to buy IBM - I guess it was some premonition of coming to GeekCulture and reading this thread ;-)

Actually, my drive made metalling zinging noises from the time I installed it. I thought it might be resonance, but putting padding around it made litle difference. Someone said it was the sound of the heads parking, but it seems to have gone away now anyway.

It works fine anyhow, though I can't comment in its performance having only an ATA33 controller :P

- Uilleann

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Overload
Neat Newbie

Posts: 12
From:
Registered: May 2002

posted June 03, 2002 14:55     Click Here to See the Profile for Overload   Click Here to Email Overload     Edit/Delete Message   Reply w/Quote
Well today I got a hold of IBM Storage TechSupport. They told me how to get a new drive, but the worst part is that I will have to send my old drive in before I can put my old data on the New one. The only thing I can do is put my data on my 10 Gig iPod, but then I will have to lose my music. The whole warranty thing is a run around, I have to put it in an anti - static bag, put it in a foam surrounding and put it in the box. Is there any easy way to restore my computer to the way it is right now to the new drive, without filling up iPod? So far I am not very happy with IBM's warranty!
Overload

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Overload
Neat Newbie

Posts: 12
From:
Registered: May 2002

posted June 03, 2002 15:18     Click Here to See the Profile for Overload   Click Here to Email Overload     Edit/Delete Message   Reply w/Quote
Also this is another horrible thing:
"Please be aware that you may experience a delay in receiving your replacement
disk drive based on stock availability. If product is available, your replacement order
will be processed within 14 working days after the receipt of your defective disk drive."
I could be out of a computer for almost 1/2 a month! Thank goodness school is out. This is not a commercial for IBM's TechSupport and Warranty. If I buy another drive, it probably will not be an IBM drive.
Overload

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tafkact
Highlie

Posts: 646
From: nowhere, man
Registered: Jan 2000

posted June 03, 2002 16:40     Click Here to See the Profile for tafkact     Edit/Delete Message   Reply w/Quote
www.harddrivehell.com

send in your full story, be detailed - use profanity if ya like (i do)

i need some more content other than my own dead drives...

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FatGnome
Super Geek

Posts: 206
From: Idaho
Registered: Jan 2002

posted June 03, 2002 22:37     Click Here to See the Profile for FatGnome   Click Here to Email FatGnome     Edit/Delete Message   Reply w/Quote
Drop kick it before you send it off then say it came that way. Sometimes it helps sometimes they get it and go what a retard I can see his lace marks on the case.

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greycat
Alpha Geek

Posts: 286
From:
Registered: Oct 2001

posted June 04, 2002 05:03     Click Here to See the Profile for greycat     Edit/Delete Message   Reply w/Quote
quote:
Is there any easy way to restore my computer to the way it is right now to the new drive, without filling up iPod?

  • Buy a(nother) new drive, but not a DeskStar.
  • Put the new drive in the computer along with your DeskStar. Make the new drive the primary master, and the DeskStar something else.
  • Install an operating system on the new drive and boot it.
  • Copy everything you can salvage from the DeskStar onto the new drive.
  • Erase the data from the DeskStar. No, not with the DEL command. And not with /bin/rm either. Overwrite it with zeros, or random data. Or a billion copies of "IBM sucks 0xDEADBEEF". Or whatever.
  • Send the DeskStar to IBM.
  • Receive replacement DeskStar from IBM.
  • Sell the replacement DeskStar to some unsuspecting fool.

IBM used to have a good reputation in the hard drive market; for a long time, their SCSI drives were well worth the money. But a few years ago, some of their 4 GB SCSI drives developed what they called a "stiction" problem - if the drive sat around too long without being turned on, the drive might not spin up properly when powered on. We had a whole batch of those replaced in a RAID cabinet at one of the places I worked (consulted) at the time.

And then... there was the DeskStar line of IDE drives. Enough said.

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Overload
Neat Newbie

Posts: 12
From:
Registered: May 2002

posted June 04, 2002 13:18     Click Here to See the Profile for Overload   Click Here to Email Overload     Edit/Delete Message   Reply w/Quote
What drive would you recommend?
Overload

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greycat
Alpha Geek

Posts: 286
From:
Registered: Oct 2001

posted June 07, 2002 06:51     Click Here to See the Profile for greycat     Edit/Delete Message   Reply w/Quote
Western Digital has a good reputation. So does Seagate. I won't specifically recommend either of them; I'm not a hardware specialist.

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uilleann
Geek

Posts: 93
From: St Albans, Herts, England
Registered: Apr 2002

posted June 07, 2002 16:55     Click Here to See the Profile for uilleann   Click Here to Email uilleann     Edit/Delete Message   Reply w/Quote
Quantum also have (had, I'm always behind the times) a good reputation, and that's what I bought last year.

I've never had problems with Seagate either (this machine came with a Seagate drive, and I also replaced my PC's drive with a Seagate) - however, those are all old drives (both 1.2 Gb ;-), and I don't know whether Seagate drives are the same now =)

But then, everyone told me IBM was good ;)

- Uilleann

PS probably best to ignore me here :P

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Overload
Neat Newbie

Posts: 12
From:
Registered: May 2002

posted June 07, 2002 18:04     Click Here to See the Profile for Overload   Click Here to Email Overload     Edit/Delete Message   Reply w/Quote
Last drive that went bad, same way, before IBM was 10 GB Quantum. Well my luck just got worse, the hard drive has messed up 10.1.4, seriously fragmented and clicks after sleeping, tried updating to 10.1.5 didn't fix, now my iPod will not load in X as well as CD Burner, thank goodness I backed up earlier. The drive is slowly going down hill but I am trying to hold out until I can send it in. It is making iMovie act slow, and have serious hangs. I hope IBM is happy, for making such crap, plus I reread warranty and my "new drive" may consist of other drive's used parts, that is bull!
Overload

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Bregalad
Super Geek

Posts: 237
From: Vancouver, BC, Canada
Registered: Jan 2002

posted June 07, 2002 19:17     Click Here to See the Profile for Bregalad   Click Here to Email Bregalad     Edit/Delete Message   Reply w/Quote
After many, many DeskStar 75GXP failures IBM amended their Power-on Hours rating for all their IDE drives. Check this out from IBM's own datasheet for the 120GXP line of drives (emphasis mine):

Error rate (non-recoverable) 1 in 10^13
Start/stops (at 40° C) 40K
Recommended power-on hours (monthly) 333

Don't forget to turn off your computer after that game of Tactical Ops!

I read somewhere that IBM just sold their hard drive division to Hitachi. Hopefully the Japanese will get it right.

I have the following drives powered up around the clock:
1 Quantum SCSI
1 IBM ultra SCSI
4 Quantum IDE
1 Maxtor IDE

I have the following drives powered up regularly:
2 Quantum IDE
whatever the 10GB drive in my iBook is.

My only hard drive failure has been a 40GB IDE Quantum AS that went dead the first day I had it. My retailer verified the problem and gave me a replacement.

The last new drive I bought was a 60GB Maxtor.

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Bregalad
Super Geek

Posts: 237
From: Vancouver, BC, Canada
Registered: Jan 2002

posted June 07, 2002 19:20     Click Here to See the Profile for Bregalad   Click Here to Email Bregalad     Edit/Delete Message   Reply w/Quote
quote:
Originally posted by Bregalad:
After many, many DeskStar 75GXP failures IBM amended their Power-on Hours rating for all their IDE drives. Check this out from IBM's own datasheet for the 120GXP line of drives (emphasis mine):

Error rate (non-recoverable) 1 in 10^13
Start/stops (at 40° C) 40K
[b]Recommended power-on hours (monthly) 333

Don't forget to shut off your computer when you're finished that game of Tactical Ops!

I read somewhere that IBM just sold their hard drive division to Hitachi. Hopefully the Japanese will get it right.

I have the following drives powered up around the clock:
1 Quantum SCSI
1 IBM ultra SCSI
4 Quantum IDE
1 Maxtor IDE

I have the following drives powered up regularly:
2 Quantum IDE
whatever the 10GB drive in my iBook is.

My only hard drive failure has been a 40GB IDE Quantum AS that went dead the first day I had it. My retailer verified the problem and gave me a replacement.

The last new drive I bought was a 60GB Maxtor.[/B]


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