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Author Topic:   Losing Patience
LifetimeTrekker
Alpha Geek

Posts: 326
From: Albuquerque, NM, UD
Registered: Sep 2001

posted March 03, 2002 18:34     Click Here to See the Profile for LifetimeTrekker   Click Here to Email LifetimeTrekker     Edit/Delete Message   Reply w/Quote
I'm usually a VERY patient fellow, but I've found in the last few weeks my patience has been very short.

I work for the DSL helpline at AOL (please, don't rant at me for working there, it's a living)and, normally, I will bust my hump to get someone's computer up and on the DSL or figure out why it can't. I like to think I am very good at my job.

I've noticed a tendency of mine to get short and curt with people--mostly the folks who call and tell me how to fix their problem, insist that I'm wrong or call me incompetent.

When I lose all patience with callers, I feel guilty that I mishandled the whole thing; there has to have been a better way to resolve the situation.

I've lost sleep over a few of these issues, but I do try to learn from each one to do better next time.

The next area to work on patience is dealing with my mother.

I suppose therapy awaits on that.

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Janeway
Super Geek

Posts: 234
From: Cyberspace, Delta Quadrant
Registered: Sep 1999

posted March 03, 2002 21:34     Click Here to See the Profile for Janeway   Click Here to Email Janeway     Edit/Delete Message   Reply w/Quote
Saw this on the Net. It used to be on the door of one of my college friend's dormroom.

"God, grant me the serenity to accept the things I can not change, the courage to change the things I can not accept, and the wisdom to hide the bodies of the people I had to kill because they pissed me off."

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Evilbunny
Highlie

Posts: 614
From: A Calculus book near you...
Registered: Nov 2001

posted March 04, 2002 08:56     Click Here to See the Profile for Evilbunny   Click Here to Email Evilbunny     Edit/Delete Message   Reply w/Quote
Yeah. I know what you mean. My boyfriend just gave me a cold and I really blew up at him. Now he's really scared becuase I'm usually such a nice person!

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Tau Zero
BlabberMouth, the Next Generation.

Posts: 1685
From:
Registered: Jan 2000

posted March 04, 2002 13:13     Click Here to See the Profile for Tau Zero     Edit/Delete Message   Reply w/Quote
(Speaking of gifts...)

I gave my love a chicken, without the bone
I gave my love a cherry, without the stone
I gave my love a baby, and then you see
My love got very angry and she said to me

"I didn't mind the chicken, without the bone
I didn't mind the cherry, without the stone
But when you give a baby, there's just one thing
You ought to give at least an engagement ring!"
                            - Allen Sherman

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ZorroTheFox
SuperBlabberMouth!

Posts: 1117
From: Milton, WA, USA
Registered: Oct 2001

posted March 04, 2002 17:18     Click Here to See the Profile for ZorroTheFox   Click Here to Email ZorroTheFox     Edit/Delete Message   Reply w/Quote
LT, if it helps any you may yell at Me. I don't mind verbal abuse and it might help relieve some tension. Perhaps we could have a "bash Zorro" section for those who need someone to direct anger at. and if ya need help to get angry at Me, I am pretty good at getting under peoples skin. I could even pretend to be a caller and make up some problems with My service. Anything to help out a fellow geek >;o) .........Z

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LifetimeTrekker
Alpha Geek

Posts: 326
From: Albuquerque, NM, UD
Registered: Sep 2001

posted March 04, 2002 18:05     Click Here to See the Profile for LifetimeTrekker   Click Here to Email LifetimeTrekker     Edit/Delete Message   Reply w/Quote
quote:
Originally posted by ZorroTheFox:
LT, if it helps any you may yell at Me. I don't mind verbal abuse and it might help relieve some tension. Perhaps we could have a "bash Zorro" section for those who need someone to direct anger at. and if ya need help to get angry at Me, I am pretty good at getting under peoples skin. I could even pretend to be a caller and make up some problems with My service. Anything to help out a fellow geek >;o) .........Z

Thanks, Zorro! That's the nicest offer I've had in a long time!

I really don't want to yell at people. For one thing, it leaves me feeling bad when I do. I don't need the hassle of it.

I'll eventually learn how to get around it.

Thanks again!

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spungo
Super Geek

Posts: 212
From: Hell's toilet
Registered: Jan 2002

posted March 05, 2002 02:23     Click Here to See the Profile for spungo   Click Here to Email spungo     Edit/Delete Message   Reply w/Quote
Janeway - lol. (Luckily, God made me wise...)

------------------
/* Hobbies are for people who lack direction. */

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Swiss Mercenary
BlabberMouth, the Next Generation.

Posts: 1461
From: All the way from the land of Chocolate, Cheese and Cuckoo Clocks.
Registered: Feb 2000

posted March 05, 2002 06:05     Click Here to See the Profile for Swiss Mercenary   Click Here to Email Swiss Mercenary     Edit/Delete Message   Reply w/Quote
quote:
Originally posted by Evilbunny:
Yeah. I know what you mean. My boyfriend just gave me a cold and I really blew up at him. Now he's really scared becuase I'm usually such a nice person!

You ARE?? Never noticed EB, could have fooled me.

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ZorroTheFox
SuperBlabberMouth!

Posts: 1117
From: Milton, WA, USA
Registered: Oct 2001

posted March 05, 2002 15:14     Click Here to See the Profile for ZorroTheFox   Click Here to Email ZorroTheFox     Edit/Delete Message   Reply w/Quote
quote:
Originally posted by LifetimeTrekker:
Thanks, Zorro! That's the nicest offer I've had in a long time!

I really don't want to yell at people. For one thing, it leaves me feeling bad when I do. I don't need the hassle of it.

I'll eventually learn how to get around it.

Thanks again!



your welcome, always glad to help. ....Z

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Charisma
Super Geek

Posts: 100
From: Somewhere (I'll just say Earth)
Registered: Mar 2002

posted March 06, 2002 17:46     Click Here to See the Profile for Charisma   Click Here to Email Charisma     Edit/Delete Message   Reply w/Quote
hmmmmm.... bashing Zorro...

As much as I'd like to, I just don't think I could bring myself to do it! My damned guilty concience...

------------------
"Hacking is not a
crime... no wait, it is."

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ZorroTheFox
SuperBlabberMouth!

Posts: 1117
From: Milton, WA, USA
Registered: Oct 2001

posted March 06, 2002 18:28     Click Here to See the Profile for ZorroTheFox   Click Here to Email ZorroTheFox     Edit/Delete Message   Reply w/Quote
Don't feel guilty, I don't mind at all. I am used to verbal abuse, it has no effect on Me anymore. I actually have learned to enjoy the fact that someone would waste so much energy on Me. To think that I could have such an impact on someones life is just incredible. I don't posess feelings that can be hurt, nor do I have pride. I think I even managed to be without shame, at least most of the time. Insults are familiar to Me, they bring Me comfort. They are one of the few memories I can hold onto from childhood........Z

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Jidabug
Super Geek

Posts: 118
From: No matter where I go, there I am.
Registered: May 2001

posted March 07, 2002 08:13     Click Here to See the Profile for Jidabug     Edit/Delete Message   Reply w/Quote
I know how you feel, LT. I did tech support for a medical software company for a couple of years...I know how users can really get on the nerves. I am not a person who can easily handle stupidity in others, so it was probably not the best line of work for me to be in anyway.

The way I used to cope, to keep me from blowing up at the stupid users (or more usually, my stupid co-workers) was to be sure to do lots of de-stressing things that I liked outside of work. Gardening was really good for me, especially weeding and pruning. Instead of tearing people's heads off, I tore dandelion heads off.

If nothing else, you always have the GC Forums in which to blow off steam.

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