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Author Topic:   DAMN GATEWAY ,,PLEASE HELP
Geek247
Maximum Newbie

Posts: 15
From: Miamisburg,Ohio, USA
Registered: May 2002

posted May 26, 2002 22:38     Click Here to See the Profile for Geek247   Click Here to Email Geek247     Edit/Delete Message   Reply w/Quote
Does anybody else have a problem with a gateway computer.I got a gateway computer in August of 2001, I swear its a piece of crap,no joke LOL. I also have a computer running WINDOWS 95 from 1994,that runs faster then the 2001 gateway running WINDOWS ME. The 2001 PC has got 312 RAM, 80 GB hard drive, DVD/CDRW (that runs right)running Pentium 4 ,,I basically was on the phone for about 4 hours talking to some idiot at gateway,but he seemed to be blaming everything on me. He told me it was because WINDOWS ME is so big ,it wasscrewing it up, So i installed WINDOWS 2000,which was actually what the sticker on the computer said it was made for. Anyway, that didn't work either. It kept doing the same thing which I'll get to in a minute. So I basically was about to throw it out the window, and decided to try to put Mandrake Linux on it.same results.
What it does is it shuts itself off. I goes to a standby light. But I thought it was because of a certan windows setting but after installing another windows and a completly different OP on it, I am now baffled.LOL ,,,, can someone please help me,i have put alot of money into this,almot 3 grand and it is just going to waist,if someone could help me out I would praise u till the day I die ,, LOL thanks!!!

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Darth Gates
Geek Larva

Posts: 22
From: Edmonton, Alberta, Canada
Registered: May 2002

posted May 27, 2002 06:31     Click Here to See the Profile for Darth Gates   Click Here to Email Darth Gates     Edit/Delete Message   Reply w/Quote
Try installing an even older OS. Win 98? Or buy more memory.

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platypus
Alpha Geek

Posts: 296
From: Provo, UT
Registered: Nov 2001

posted May 27, 2002 07:29     Click Here to See the Profile for platypus   Click Here to Email platypus     Edit/Delete Message   Reply w/Quote
Gateway doesn't do gerat work. Their hardware cards are just a slight bit cheaper and thinner and not manufactured as well.

The U.S. government actually has to make more tech support incidents per Gateway computer than any other brand.

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MightyJoeSakic
Super Geek

Posts: 153
From: The Pacific Rock/NAVCOMTELSTA GUAM GU
Registered: Apr 2002

posted May 27, 2002 07:48     Click Here to See the Profile for MightyJoeSakic   Click Here to Email MightyJoeSakic     Edit/Delete Message   Reply w/Quote
3 grand for a gateway computer? you must be mad(crazy).

if you've formatted the harddrive to put mandrake on then the HD isn't the problem. CMOS and MOBO settings may be to blame, or it could just be a fault with the MOBO. Try to figure out what your MOBO is....what brand...model.... and let us know

./Thom stop

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LifetimeTrekker
Highlie

Posts: 529
From: Albuquerque, NM, UD
Registered: Sep 2001

posted May 27, 2002 11:48     Click Here to See the Profile for LifetimeTrekker   Click Here to Email LifetimeTrekker     Edit/Delete Message   Reply w/Quote
Part of the problem is the OS...WinME is the sorriest piece of shit Microsoft has put out since SQL. But Joe's right; if you've swiched operating systems and still get the same result, it has to be hardware or BIOS. Have you checked the settings for the BIOS, lately?

Mobo, PS or, possibly the CPU. You said it was a P4, this was prolly one of the early models. It might not hurt to get it checked.

If it's still under warranty, get it replaced!

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mephisto
Highlie

Posts: 607
From:
Registered: Feb 2001

posted May 27, 2002 14:29     Click Here to See the Profile for mephisto   Click Here to Email mephisto     Edit/Delete Message   Reply w/Quote
quote:
Originally posted by Geek247:
Does anybody else have a problem with a gateway computer.I got a gateway computer in August of 2001, I swear its a piece of crap,no joke LOL. I also have a computer running WINDOWS 95 from 1994,that runs faster then the 2001 gateway running WINDOWS ME. The 2001 PC has got 312 RAM, 80 GB hard drive, DVD/CDRW (that runs right)running Pentium 4 ,,I basically was on the phone for about 4 hours talking to some idiot at gateway,but he seemed to be blaming everything on me. He told me it was because WINDOWS ME is so big ,it wasscrewing it up, So i installed WINDOWS 2000,which was actually what the sticker on the computer said it was made for. Anyway, that didn't work either. It kept doing the same thing which I'll get to in a minute. So I basically was about to throw it out the window, and decided to try to put Mandrake Linux on it.same results.
What it does is it shuts itself off. I goes to a standby light. But I thought it was because of a certan windows setting but after installing another windows and a completly different OP on it, I am now baffled.LOL ,,,, can someone please help me,i have put alot of money into this,almot 3 grand and it is just going to waist,if someone could help me out I would praise u till the day I die ,, LOL thanks!!!

check the "sleep" settings on your bios. check the hardware monitoring to check whether it puts it to sleep as soon as it gets "too hot", and puts it in standby to cool it down. .......*shrug thats all i can think of for now.
p.s: check cpu fan and power supply fan. make sure all the chips are properly seated.....*shrug....

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Geek247
Maximum Newbie

Posts: 15
From: Miamisburg,Ohio, USA
Registered: May 2002

posted May 27, 2002 20:14     Click Here to See the Profile for Geek247   Click Here to Email Geek247     Edit/Delete Message   Reply w/Quote
they for all the answers,, but i also wanted to ask if anybody knows how to get into the BIOS. It dosn't want to let me in.AWWWWWWW,,,I hate gateway. anyway,, I also wanted to tell u that I didn't buy it for 3 grand i bought it for about 1800,,but I have spent about 3 grand try to get the damn thing to work,,so i'm not THAT crazy.LOL

Thanks everybody

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MightyJoeSakic
Super Geek

Posts: 153
From: The Pacific Rock/NAVCOMTELSTA GUAM GU
Registered: Apr 2002

posted May 27, 2002 23:51     Click Here to See the Profile for MightyJoeSakic   Click Here to Email MightyJoeSakic     Edit/Delete Message   Reply w/Quote
Well not sure where to start... I guess if you don't know how to get rid of the startup screen..you hit escape, and then you can see the boot process... Right at the beginning it will say somewhere "Hit (specified button) to enter setup". You should be in like flint after that.

./Thom stop

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Every passing minute is another chance to turn it ALL around

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Geek247
Maximum Newbie

Posts: 15
From: Miamisburg,Ohio, USA
Registered: May 2002

posted May 28, 2002 10:49     Click Here to See the Profile for Geek247   Click Here to Email Geek247     Edit/Delete Message   Reply w/Quote
It is still under warenty but they refuse to take it back. SOB's I can't stand them. I have tried to take it back but they won't. They just want to replace it with another piece of shit(sorry). But now they are saying that they are sick of me complaining and if i call the help line again, they will get the law on my ass. What should I do?

Thanks Everybody

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greycat
Alpha Geek

Posts: 304
From:
Registered: Oct 2001

posted May 31, 2002 20:02     Click Here to See the Profile for greycat     Edit/Delete Message   Reply w/Quote
Well, as I said in the Zorro thread, it sounds like the power supply to me.

As for getting into the BIOS: your manual should cover that. If you didn't get one, you got ripped off. With most BIOSes, you press DEL or F1 or F2 or F10 while it's doing the memory test (or right after the memory test), and it will take you into the BIOS (or "Setup" or whatever they choose to call it). If a vigorous pressing of the top row keys doesn't help, then you'll have to dig up documentation.

Does your Gateway have a model number? Try a Google search for it, and throw in some nice keywords like "power" or "standby" or "BIOS".

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Geek247
Maximum Newbie

Posts: 15
From: Miamisburg,Ohio, USA
Registered: May 2002

posted June 03, 2002 13:14     Click Here to See the Profile for Geek247   Click Here to Email Geek247     Edit/Delete Message   Reply w/Quote
thanks for everybodys coments and answers. Believe me, they are greatly appreciated. Anyway, I will try to find ut some more info ,and try the Google search(THANKS FOR THAT ADVICE) and see what I can find out. Thanks To Everyone that has helped or has bashed Gateway(low-lifes).. ;oD

See ya

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ert
Newbie

Posts: 6
From: Portland, OR
Registered: Jun 2002

posted June 21, 2002 14:14     Click Here to See the Profile for ert     Edit/Delete Message   Reply w/Quote
To get into the BIOS, press the F1 key at the Gateway logo.

The're threatening legal action??? It's YOU who should be doing that! Contact the Better Business Bureau.

Hope this helps,

-ert

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GameMaster
Assimilated

Posts: 419
From: State of insanity
Registered: Mar 2002

posted June 21, 2002 21:32     Click Here to See the Profile for GameMaster   Click Here to Email GameMaster     Edit/Delete Message   Reply w/Quote
Power Manager is a windows setting located in Control Pannel, and the default for Win 98 and beyond is to "sleep" after a half hour (or hour) of inactivity. To change this, just go to your Control
Pannel -> Power Manager, and turn off the sleep or hibernate option (do the same in the display). If it ever turnsoff while your activly using it (the mouse is moving or your typing), it is a power supply problem.

The bios has some setting for the meaning of "sleep" and "hibernate" to look at them, on start up press ESC ot F1 (if it is an older system Ctr+ALT+ENTER should work).

If the Fan on the power supply makes any odd noises, or isn't running, while the computer is on immedaitly call Gateway, and raise hell. After looking at the software settings, you may want to consider looking at the power suply, but don't open the case if it will void the warenty, instead call gateway, and ask them where you should take it (this wy they will be obligated to buy the new one).

As for speed, I noticed that you mention it has 312 RAM, which seems like an odd number to me. Granted that is a possibly number, but to run with 312, you'd have to have compatible chips that add to 312. a lot of the time mixing 128's or 256's with older 8's and 16's you run into conflicts that cause the computer to not read certian memory. Also, the order and position are important (or used to be) and may cause the chips not to read, and thus you'd have memory that wasn't being used. You may also want to check what windows says your memory equals. Windows ME nad 2K are both bloated memory hogs, and if you let windows manage your virtual memory, and don't empty your "internet temparay files" and netsacpe's cashe (and perform the other wipe to make sure the IE backups didn't remain) you'll be running a bit more sluggish. I am sure you've played with those tips already. You may also want to try a defrag (after everything is working again) and clean out the things in the registry you don't use. MSCONFIG, REGEDIT and the norton tools are quite handy to these ends.

I hope this solves at least one of the problems. The fact that the standby light comes on makes me think it is just software, Greycat, as the motherboard shouldn't let any power through if the power suply is acting up. Besides, there should be more tell-tale signs of a problem if that were the case.

Good luck.

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Geek247
Maximum Newbie

Posts: 15
From: Miamisburg,Ohio, USA
Registered: May 2002

posted June 23, 2002 22:48     Click Here to See the Profile for Geek247   Click Here to Email Geek247     Edit/Delete Message   Reply w/Quote
THanks to everybody, especially GameMaster, i usally don't single people out. But GameMaster was just SO much help. I will try to find some more out, and try everything your guys have said. THANKS

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GameMaster
Assimilated

Posts: 419
From: State of insanity
Registered: Mar 2002

posted June 23, 2002 23:46     Click Here to See the Profile for GameMaster   Click Here to Email GameMaster     Edit/Delete Message   Reply w/Quote
greycat knows a lot more than I (about computers in general, perhaps not about winDOZE though), but he was a little too quick to jump to hardware on the sleep mode problem... I thank you for your kind words, though.

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