posted October 19, 2004 12:31                         

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Originally posted by drunkennewfiemidget:

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Originally posted by Bibo:

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Originally posted by dragonman97:
H.... I remembered a lesson from HOPE & Social Engineering - I pressed 0, and got a live human within a few seconds....:

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Sadly more and more places have disabled this option and now pressing 0 takes you back to the beginning menu or tells you this is not a valid selection

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There is no excuse in the world for that. Ever.

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posted October 19, 2004 12:41                      

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Originally posted by Bibo:

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Originally posted by drunkennewfiemidget:

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Originally posted by Bibo:

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Originally posted by dragonman97:
H.... I remembered a lesson from HOPE & Social Engineering - I pressed 0, and got a live human within a few seconds....:

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Sadly more and more places have disabled this option and now pressing 0 takes you back to the beginning menu or tells you this is not a valid selection

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There is no excuse in the world for that. Ever.

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If they don't have a good automated system it is excusable. I should not have to be on hold for 15 minutes just to find out the stores hours. Or be on hold for 15 minutes to only be told they are closed and to call back during normal hours. This is the kind of info that should be stated up front on the 1st choice to select. I only push 0 as a last resort if what I'm looking for is not on the menu presented.

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Am I not correct in concluding that you're excusing one bad thing to do (making 0 not work to go to a human) because of another? (having a bad automated system)

If a company has both no 0 access, and a bad phone system, they should probably be burned to the ground.

.. or something less tragic.