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Author Topic: I just need to vent...
geekygoddess
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Icon 1 posted November 01, 2008 15:38      Profile for geekygoddess     Send New Private Message       Edit/Delete Post   Reply With Quote 
Everyone on here knows I am an avid Mac evangelist, but I must say I am getting a little annoyed with having spent a ton of money on a machine, and having yet another problem with it. Although this newest problem is very minor, I still just am a little annoyed just the same. My power cord is frayed at the end where it connects to the machine, and beings there were al the warnings of "fire" I guess I will go back to the Apple store and get a new one. I know it's no big deal, but this is machine number 3 since March. I just really needed to vent. That is all.

Steen, if you tell me it just works, you will suffer severe consequences [Mad]

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"It is better to press ones shirt, than ones luck"- Confucius

Posts: 661 | From: Edinburgh, United Kingdom | Registered: Mar 2008  |  IP: Logged
GrumpySteen

Solid Nitrozanium SuperFan
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Icon 1 posted November 01, 2008 16:24      Profile for GrumpySteen     Send New Private Message       Edit/Delete Post   Reply With Quote 
Would I do that?

Oh, right... I totally would [evil]

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Worst. Celibate. Ever.

Posts: 6364 | From: Tennessee | Registered: Jan 2000  |  IP: Logged
Grummash

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Icon 1 posted November 02, 2008 04:37      Profile for Grummash     Send New Private Message       Edit/Delete Post   Reply With Quote 
gg - that's frustrating, I know - but imagine if you had bought a run-of-the-mill PC from some box-shifting store....

How easy would it be then to keep getting prblems resolved???

I was very disappointed when the Ethernet port on Mrs Grummash's Macbook died within two months of purchase, but within 48 hours of me discovering the problem on a Sunday afternoon Apple had replaced the logic board and was ringing me to tell me it was ready for collection.

Even when they don't "just work" it's still a better deal than being a PC user. [Smile] [Smile]

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...and yet, across the gulf of space, minds immeasurably superior to ours regarded this earth with envious eyes...

Posts: 2335 | From: Lancashire,UK | Registered: Aug 2005  |  IP: Logged
GrumpySteen

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Icon 1 posted November 02, 2008 10:09      Profile for GrumpySteen     Send New Private Message       Edit/Delete Post   Reply With Quote 
Grummash wrote:
Even when they don't "just work" it's still a better deal than being a PC user

...who bought the cheapest thing available and opted for no service plan.

There, fixed that for you.

You can get similar support from most Windows system manufacturers and better from some (on-site repairs, for example), but you have to pay for a premium support plan and the combined cost of the system and the service plan generally winds up being more expensive than an equivalent Apple system.

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Worst. Celibate. Ever.

Posts: 6364 | From: Tennessee | Registered: Jan 2000  |  IP: Logged
Grummash

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Icon 1 posted November 02, 2008 13:10      Profile for Grummash     Send New Private Message       Edit/Delete Post   Reply With Quote 
quote:
originally posted by GrumpySteen:
You can get similar support from most Windows system manufacturers...

You are of course in principle quite correct. But most people's experience of buying PCs from high-street retailers in the UK is very different.

For one thing, unless you buy the manufacturer's warranty/support service at point of sale (in which case you are paying out lots of money up-front just like taking AppleCare) when your PC or other electrical product goes belly-up it is usually a nightmare convincing the retailer that by buying from them you have entered into a contract with the retailer that implies that the goods will be of 'merchantable quality'.

So, if you struggle to convince the retailer that if they sell you an item that fails in a fraction of its normal lifespan it is their responsibility to fix it (not the manufacturer's), you are going to have to fight just to get what you originally paid for - a device that works as advertised.

What I was saying in my previous post is that this experience is much different from that of Apple users, and specifically those who have not purchased AppleCare.

When I took Mrs Grummash's MacBook in for repair this was without AppleCare. Indeed, when I took her earlier G3 iBook in for a new logic board it was also without AppleCare, it was outside the 3 year replacement programme, outside the manufacturers warranty, and it had been bought as an ex-demo model from a Dixon's store, not from an Apple Store - and the staff in the Apple Store couldn't have been more helpful.

The idea that you get comparable service when buying a PC just does not hold water, in the UK at least.

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...and yet, across the gulf of space, minds immeasurably superior to ours regarded this earth with envious eyes...

Posts: 2335 | From: Lancashire,UK | Registered: Aug 2005  |  IP: Logged
GrumpySteen

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Icon 1 posted November 02, 2008 14:39      Profile for GrumpySteen     Send New Private Message       Edit/Delete Post   Reply With Quote 
Grummash:
That's why my post said you could get similar support from the system manufacturer isntead of saying from the jerkoff who barely made it through high school and is making minimum wage at the local computer store.

If you buy both the computer and the support plan from the manufacturer, you really can get exceptionally good support for a Windows system... but it really does cost more than buying a Mac.

If you buy from a local store and depend on them for support and repairs, you're probably are going to get screwed.

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Worst. Celibate. Ever.

Posts: 6364 | From: Tennessee | Registered: Jan 2000  |  IP: Logged
Ugh, MightyClub
BlabberMouth, the Next Generation
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Icon 1 posted November 02, 2008 16:36      Profile for Ugh, MightyClub     Send New Private Message       Edit/Delete Post   Reply With Quote 
Miss goddess, if I may interject a comment on the original topic, I have a vague recollection that the power cords for recent MacBook Pros may have been recalled for fraying. Annoying, yes, but worth a call or trip to an Apple store for a free replacement.

Sorry to hear about your troubles, gg. Knock on wood, The Club Family's MBP has remained trouble free thus far.

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Ugh!

Posts: 1739 | From: Ithaca, NY | Registered: Dec 2004  |  IP: Logged
Grummash

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Icon 1 posted November 02, 2008 23:10      Profile for Grummash     Send New Private Message       Edit/Delete Post   Reply With Quote 
GrumpySteen:

I've re-read your response to my original post in this thread......and it's clear I misunderstood what you were saying. Sorry.

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...and yet, across the gulf of space, minds immeasurably superior to ours regarded this earth with envious eyes...

Posts: 2335 | From: Lancashire,UK | Registered: Aug 2005  |  IP: Logged
skylar
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Icon 1 posted November 03, 2008 01:36      Profile for skylar     Send New Private Message       Edit/Delete Post   Reply With Quote 
I had the same problem, geekygoddess - twice, in fact. The second time resulted in an actual fire. So I had to drop approx. $105 US on a new power cord. Twice.

I feel your pain, is what I'm saying [Wink]

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"arm, aber geeky"

Posts: 1994 | From: Deutschland | Registered: May 2002  |  IP: Logged
geekygoddess
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Icon 1 posted November 03, 2008 03:49      Profile for geekygoddess     Send New Private Message       Edit/Delete Post   Reply With Quote 
Skylar... Do you have AppleCare?

From what I have been told, they will just give me a new cord if I take it in, no charge. My machine is under a year old, and I have AppleCare. They better not charge me for a new one. [Eek!]

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"It is better to press ones shirt, than ones luck"- Confucius

Posts: 661 | From: Edinburgh, United Kingdom | Registered: Mar 2008  |  IP: Logged
skylar
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Icon 1 posted November 03, 2008 04:08      Profile for skylar     Send New Private Message       Edit/Delete Post   Reply With Quote 
Yeah, see, it was the lack of AppleCare that brought me down... if you have the cover, hopefully it will be a lot less painful for you [Smile]
Posts: 1994 | From: Deutschland | Registered: May 2002  |  IP: Logged
macmcseboy

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Icon 1 posted November 03, 2008 08:17      Profile for macmcseboy     Send New Private Message       Edit/Delete Post   Reply With Quote 
quote:
Originally posted by skylar:
$105 US on a new power cord. Twice.

GRRRRR! Power adapter!!!! the power cord is separate... Three separate components to the Apple Mag safe and Apple power adapters.... The Adapter itself, the power cord and the "Wall adapter / Duckhead"

As a tech I find it frustrating, as 9 out of 10 people do not know that the cord or duckhead is detachable.As a result cannot accurately describe the problem on the phone....

</rant>

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Live long and prosper.

Posts: 1139 | From: Victoria BC... | Registered: Mar 2002  |  IP: Logged
TheMoMan
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Icon 1 posted November 03, 2008 08:33      Profile for TheMoMan         Edit/Delete Post   Reply With Quote 
____________________ Here is where OEMs really screw up. They let out a part for global bid, to see if they can get the best price. However the customer may be getting an inferior part. Don't they have a preferred vendor list, you know the ones that make ZERO DEFECTS. Yes they are slightly more expensive, but how costly is a dissatisfied customer. People remember dissatisfaction longer than joy.

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Those who would give up essential liberty to purchase a little temporary safety deserve neither liberty nor safety.


Benjamin Franklin,

Posts: 5836 | From: Just South of the Huron National Forest, in the water shed of the Rifle River | Registered: Sep 2002  |  IP: Logged
GrumpySteen

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Icon 1 posted November 03, 2008 08:38      Profile for GrumpySteen     Send New Private Message       Edit/Delete Post   Reply With Quote 
macmcseboy wrote:
the cord or duckhead is detachable

I'm pretty sure detaching a duck's head will result in the duck not working any longer.

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Worst. Celibate. Ever.

Posts: 6364 | From: Tennessee | Registered: Jan 2000  |  IP: Logged
skylar
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Icon 1 posted November 03, 2008 08:52      Profile for skylar     Send New Private Message       Edit/Delete Post   Reply With Quote 
quote:
Originally posted by macmcseboy:
quote:
Originally posted by skylar:
$105 US on a new power cord. Twice.

GRRRRR! Power adapter!!!!

</rant>

Yikes. Thanks for the information. No need to yell, though. Also, despite the fact that there are three separate components as you point out, both times I had to pay for a bundle of all three, as they wouldn't sell the components to me separately. And both times the fault was with the cord part. So.
Posts: 1994 | From: Deutschland | Registered: May 2002  |  IP: Logged
Sxeptomaniac

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Icon 1 posted November 03, 2008 09:48      Profile for Sxeptomaniac   Author's Homepage     Send New Private Message       Edit/Delete Post   Reply With Quote 
quote:
Originally posted by GrumpySteen:
macmcseboy wrote:
the cord or duckhead is detachable

I'm pretty sure detaching a duck's head will result in the duck not working any longer.

It depends on what you want to use it for. In some cases, removing the duck's head is necessary.

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Let's pray that the human race never escapes from Earth to spread its iniquity elsewhere. - C. S. Lewis

Posts: 1590 | From: Fresno, CA | Registered: Mar 2005  |  IP: Logged
tweety
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Icon 1 posted November 03, 2008 10:03      Profile for tweety   Author's Homepage     Send New Private Message       Edit/Delete Post   Reply With Quote 
I've had my own issues with Apple and various PC hardware vendors. First, I will never buy another HP product, again (outside their calculators). The HP PC I had was an intolerable piece of junk and I had to fight with HP just to get a replacement part sent to me, as allowed under my warranty. And this was for a 6 mos. old machine. It was all downhill from there.

My in-law's Dell was fairly decent for having been the cheapest entry level laptop at the time (Inspiron 1000). Although, just after the 3 year mark the CCFL died on them. They went with a Gateway that everytime you unplug any USB device, or even the power cord, the laptop locks up, requiring a hard reboot. It was bought at Best Buy and they want $150 to fix the machine and it's only 6 weeks old. Gateway took my father-in-law through the reinstall Vista process. If that doesn't work they may have him send back the machine.

As for Apple machines, of the 3 we own, one has been a beast of unsolvable weirdness from day one. Our original G4 tower is a horse. While stored at the moment, I know that I could turn that beauty back on and work in OS 9 splendor from now until the end of time. However, of the two G4 minis that we own, my wife's has always been a little "weird". While still under warranty Apple did replace the mainboard, twice, even though with the first replacement there wasn't much hard evidence of anything wrong. The second replacement was because they put in a new mainboard with a defective GPU. The specs on her machine are G4 1.5 GHz 5400 RPM HDD vs the "real" specs of a G4 1.42GHz 4200 RPM HDD (mine). I swear, her machine is slower than should be. I can't quite find an actual cause, but I do know she tends to have major browser issues whereas I don't have such problems to such extremes (we both have 1 GB RAM). Her machine also feels slow, which is really a support persons worst nightmare. I know something's wrong, I just don't know what.

On the other hand, we've had these machines for about 3 years and I know they'll last for many years to come. Unlike any modern PCs, which I automatically conclude (based on mine and other's experience) need replacement after 3 years.

I know it's frustrating to have to deal with support issues, especially when the machine is new. It was especially rough dealing with my wife's machine, and ever since she's threatened to go with Windows (she, like many who started on older Systems, really dislikes much about OS X; yes, that includes the Dock). However, aside from Dell, and Sony way back in the day ('97), I haven't run across any PC manufacturer who is as responsive, as a general rule, as Apple. Like GrumpySteen pointed out, with PC vendors you normally have to pay more for the same level of support as you get with Apple.

Then again, YMMV.

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If I were a good man I'd talk to you more often than I do.
American Fairy Tales
IT, A Philosophy

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Ugh, MightyClub
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Icon 1 posted November 03, 2008 11:15      Profile for Ugh, MightyClub     Send New Private Message       Edit/Delete Post   Reply With Quote 
quote:
Originally posted by Sxeptomaniac:
quote:
Originally posted by GrumpySteen:
macmcseboy wrote:
the cord or duckhead is detachable

I'm pretty sure detaching a duck's head will result in the duck not working any longer.

It depends on what you want to use it for. In some cases, removing the duck's head is necessary.
Also, if a duck is anything like a chicken, it will continue to function, albeit erratically, for a short time after the removal of the head.

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Ugh!

Posts: 1739 | From: Ithaca, NY | Registered: Dec 2004  |  IP: Logged
macmcseboy

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Icon 1 posted November 03, 2008 13:52      Profile for macmcseboy     Send New Private Message       Edit/Delete Post   Reply With Quote 
quote:
Originally posted by skylar:
quote:
Originally posted by macmcseboy:
quote:
Originally posted by skylar:
$105 US on a new power cord. Twice.

GRRRRR! Power adapter!!!!

</rant>

Yikes. Thanks for the information. No need to yell, though. Also, despite the fact that there are three separate components as you point out, both times I had to pay for a bundle of all three, as they wouldn't sell the components to me separately. And both times the fault was with the cord part. So.
sounds to me like they made you buy the full retail kit... and rightly so, as it comes with a full 1yr warranty. Wheras a service part carries a 90day warranty. It should be noted a service part can costmore than retail.

Sorry if I yelled... It's just frustrating that folks cannot tell me what is wrong. Especially those who live 4 hrs from the nearest service centre. They get mad at me because I ask for specific failures....

FWIW. http://support.apple.com/kb/TS1977
If your adapter frayed with 1 inch of the magsafe or the power adapter you should never have paid. It should be noted, that this issue typically occurs on 1st generation MacBook and MacBook pro adapters. I very seldom see it on any adapter sold after the second generation. THIS IS NOT A RECALL (aka "Repair Extension Program). It is customer service. most REP's you have to fill out a form online.. see the Battery fiascos as an example.

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Live long and prosper.

Posts: 1139 | From: Victoria BC... | Registered: Mar 2002  |  IP: Logged
The real Stealth
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Icon 11 posted November 03, 2008 23:21      Profile for The real Stealth   Author's Homepage     Send New Private Message       Edit/Delete Post   Reply With Quote 
This is why I do my own service work.
I may be a PC user but after 17 years of using and just a few years less of tweaking M$ OSs I have found things that M$ techs dont even do. I will not buy a PC I do not build myself so that I dont have a problem. My old desktop was built in Sept. 2005 and in 2007 it was clocked a gainst a brand new Intel Server and ran process for process (Keep in mind I use a single core AMD and this was a 2p X 4c Windsor server comparable to a Mac Pro using 2 Windsor processors) This is cause I dont put up with the crap. If I build a system for some one I give them 2 service plans to choose from. 1) budget parts I will service and if there is a failure I will deal with the manufacturer for them and get the RMA myself. 2) my recommended parts: I will warnt for 3 years no questions if the part fails I will eat the cost if it is no longer finished. That is how much I trust what I use.

I dont trust other geeks. I trust myself.

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The one and only "§†eal†h the Fallen One"...Between Your life And mine are Three realities, Yours, The real one, and Mine. They they form a bridge shapped in the letters D-O-_-N-O-T-_-C-R-O-S-S.

Posts: 141 | From: Battle Creek, MI | Registered: Nov 2005  |  IP: Logged
geekygoddess
Highlie
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Icon 1 posted November 04, 2008 04:14      Profile for geekygoddess     Send New Private Message       Edit/Delete Post   Reply With Quote 
Macmcseboy,
Yeah, that is exactly what mine looks like. I'm taking it in today, I am sure they will have no problem with getting me a new one, they have always accommodated me. My whole rant was just simply for such a high dollar machine, I just guess I did not expect any of this to happen. But, still, am very happy with my purchase, and would NEVER, EVER, go back to that other place [Eek!] I have tasted the sweet nectar...

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"It is better to press ones shirt, than ones luck"- Confucius

Posts: 661 | From: Edinburgh, United Kingdom | Registered: Mar 2008  |  IP: Logged
neotatsu
BlabberMouth, a Blabber Odyssey
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Icon 1 posted November 05, 2008 03:23      Profile for neotatsu     Send New Private Message       Edit/Delete Post   Reply With Quote 
My parents have bought many pc's from retail chains, and every time there are major problems that arise. The pc's bought from those stores rarely last longer than two years before something catastrophic happens, and they buy a new one.

I've only had two machines of my own. Both bought over time, and built by hand. Upgraded one piece at a time, to make sure it was powerful enough for my gaming addiction.

Now, I am facing a future where a third will become necessary.

Of the mac-world I have no experience. But, as far as PC's go, I think it'll always be best to build your own machine.

Posts: 2239 | From: Western WA | Registered: Jun 2002  |  IP: Logged
geekygoddess
Highlie
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Icon 1 posted November 05, 2008 04:13      Profile for geekygoddess     Send New Private Message       Edit/Delete Post   Reply With Quote 
Maybe I over-reacted! Walked in, showed them the cord, they gave me a new one!!! Simple!!! My love for Apple has grown [hearts]

Can you guys believe, however, that I walked out of there without spending a dime? I am still shocked myself! [crazy]

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"It is better to press ones shirt, than ones luck"- Confucius

Posts: 661 | From: Edinburgh, United Kingdom | Registered: Mar 2008  |  IP: Logged


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