homeGeek CultureWebstoreeCards!Forums!Joy of Tech!AY2K!webcam

Forum Home Post A Reply

my profile | directory login | | search | faq | forum home


» The Geek Culture Forums » Love! » I Love my Computer » I just need to vent... » Post A Reply


Post A Reply
Login Name:
Password (max 13 characters):
Message Icon: Icon 1     Icon 2     Icon 3     Icon 4     Icon 5     Icon 6     Icon 7    
Icon 8     Icon 9     Icon 10     Icon 11     Icon 12     Icon 13     Icon 14    
Message:

HTML is not enabled.
UBB Code™ is enabled.

 

Instant Graemlins Instant UBB Code™
Smile   Frown   Embarrassed   Big Grin   Wink   Razz  
Cool   Roll Eyes   Mad   Eek!   Confused   Happytears  
blush   Beard of Peter Gabriel!   crazy   tired   ohwell   evil  
shake head   cry baby   hearts   weep   devil wand   thumbsup  
thumbsdown   Geek   Applause   Angel   Envy    
Insert URL Hyperlink - UBB Code™   Insert Email Address - UBB Code™
Bold - UBB Code™   Italics - UBB Code™
Quote - UBB Code™   Code Tag - UBB Code™
List Start - UBB Code™   List Item - UBB Code™
List End - UBB Code™   Image - UBB Code™

What is UBB Code™?
Options


Disable Graemlins in this post.


 


T O P I C     R E V I E W
geekygoddess
Member # 15702
 - posted November 01, 2008 15:38
Everyone on here knows I am an avid Mac evangelist, but I must say I am getting a little annoyed with having spent a ton of money on a machine, and having yet another problem with it. Although this newest problem is very minor, I still just am a little annoyed just the same. My power cord is frayed at the end where it connects to the machine, and beings there were al the warnings of "fire" I guess I will go back to the Apple store and get a new one. I know it's no big deal, but this is machine number 3 since March. I just really needed to vent. That is all.

Steen, if you tell me it just works, you will suffer severe consequences [Mad]
 
GrumpySteen
Member # 170
 - posted November 01, 2008 16:24
Would I do that?

Oh, right... I totally would [evil]
 
Grummash
Member # 4289
 - posted November 02, 2008 04:37
gg - that's frustrating, I know - but imagine if you had bought a run-of-the-mill PC from some box-shifting store....

How easy would it be then to keep getting prblems resolved???

I was very disappointed when the Ethernet port on Mrs Grummash's Macbook died within two months of purchase, but within 48 hours of me discovering the problem on a Sunday afternoon Apple had replaced the logic board and was ringing me to tell me it was ready for collection.

Even when they don't "just work" it's still a better deal than being a PC user. [Smile] [Smile]
 
GrumpySteen
Member # 170
 - posted November 02, 2008 10:09
Grummash wrote:
Even when they don't "just work" it's still a better deal than being a PC user

...who bought the cheapest thing available and opted for no service plan.

There, fixed that for you.

You can get similar support from most Windows system manufacturers and better from some (on-site repairs, for example), but you have to pay for a premium support plan and the combined cost of the system and the service plan generally winds up being more expensive than an equivalent Apple system.
 
Grummash
Member # 4289
 - posted November 02, 2008 13:10
quote:
originally posted by GrumpySteen:
You can get similar support from most Windows system manufacturers...

You are of course in principle quite correct. But most people's experience of buying PCs from high-street retailers in the UK is very different.

For one thing, unless you buy the manufacturer's warranty/support service at point of sale (in which case you are paying out lots of money up-front just like taking AppleCare) when your PC or other electrical product goes belly-up it is usually a nightmare convincing the retailer that by buying from them you have entered into a contract with the retailer that implies that the goods will be of 'merchantable quality'.

So, if you struggle to convince the retailer that if they sell you an item that fails in a fraction of its normal lifespan it is their responsibility to fix it (not the manufacturer's), you are going to have to fight just to get what you originally paid for - a device that works as advertised.

What I was saying in my previous post is that this experience is much different from that of Apple users, and specifically those who have not purchased AppleCare.

When I took Mrs Grummash's MacBook in for repair this was without AppleCare. Indeed, when I took her earlier G3 iBook in for a new logic board it was also without AppleCare, it was outside the 3 year replacement programme, outside the manufacturers warranty, and it had been bought as an ex-demo model from a Dixon's store, not from an Apple Store - and the staff in the Apple Store couldn't have been more helpful.

The idea that you get comparable service when buying a PC just does not hold water, in the UK at least.
 
GrumpySteen
Member # 170
 - posted November 02, 2008 14:39
Grummash:
That's why my post said you could get similar support from the system manufacturer isntead of saying from the jerkoff who barely made it through high school and is making minimum wage at the local computer store.

If you buy both the computer and the support plan from the manufacturer, you really can get exceptionally good support for a Windows system... but it really does cost more than buying a Mac.

If you buy from a local store and depend on them for support and repairs, you're probably are going to get screwed.
 
Ugh, MightyClub
Member # 3112
 - posted November 02, 2008 16:36
Miss goddess, if I may interject a comment on the original topic, I have a vague recollection that the power cords for recent MacBook Pros may have been recalled for fraying. Annoying, yes, but worth a call or trip to an Apple store for a free replacement.

Sorry to hear about your troubles, gg. Knock on wood, The Club Family's MBP has remained trouble free thus far.
 
Grummash
Member # 4289
 - posted November 02, 2008 23:10
GrumpySteen:

I've re-read your response to my original post in this thread......and it's clear I misunderstood what you were saying. Sorry.
 
skylar
Member # 1422
 - posted November 03, 2008 01:36
I had the same problem, geekygoddess - twice, in fact. The second time resulted in an actual fire. So I had to drop approx. $105 US on a new power cord. Twice.

I feel your pain, is what I'm saying [Wink]
 
geekygoddess
Member # 15702
 - posted November 03, 2008 03:49
Skylar... Do you have AppleCare?

From what I have been told, they will just give me a new cord if I take it in, no charge. My machine is under a year old, and I have AppleCare. They better not charge me for a new one. [Eek!]
 
skylar
Member # 1422
 - posted November 03, 2008 04:08
Yeah, see, it was the lack of AppleCare that brought me down... if you have the cover, hopefully it will be a lot less painful for you [Smile]
 
macmcseboy
Member # 1232
 - posted November 03, 2008 08:17
quote:
Originally posted by skylar:
$105 US on a new power cord. Twice.

GRRRRR! Power adapter!!!! the power cord is separate... Three separate components to the Apple Mag safe and Apple power adapters.... The Adapter itself, the power cord and the "Wall adapter / Duckhead"

As a tech I find it frustrating, as 9 out of 10 people do not know that the cord or duckhead is detachable.As a result cannot accurately describe the problem on the phone....

</rant>
 
TheMoMan
Member # 1659
 - posted November 03, 2008 08:33
____________________ Here is where OEMs really screw up. They let out a part for global bid, to see if they can get the best price. However the customer may be getting an inferior part. Don't they have a preferred vendor list, you know the ones that make ZERO DEFECTS. Yes they are slightly more expensive, but how costly is a dissatisfied customer. People remember dissatisfaction longer than joy.
 
GrumpySteen
Member # 170
 - posted November 03, 2008 08:38
macmcseboy wrote:
the cord or duckhead is detachable

I'm pretty sure detaching a duck's head will result in the duck not working any longer.
 
skylar
Member # 1422
 - posted November 03, 2008 08:52
quote:
Originally posted by macmcseboy:
quote:
Originally posted by skylar:
$105 US on a new power cord. Twice.

GRRRRR! Power adapter!!!!

</rant>

Yikes. Thanks for the information. No need to yell, though. Also, despite the fact that there are three separate components as you point out, both times I had to pay for a bundle of all three, as they wouldn't sell the components to me separately. And both times the fault was with the cord part. So.
 
Sxeptomaniac
Member # 3698
 - posted November 03, 2008 09:48
quote:
Originally posted by GrumpySteen:
macmcseboy wrote:
the cord or duckhead is detachable

I'm pretty sure detaching a duck's head will result in the duck not working any longer.

It depends on what you want to use it for. In some cases, removing the duck's head is necessary.
 
tweety
Member # 3890
 - posted November 03, 2008 10:03
I've had my own issues with Apple and various PC hardware vendors. First, I will never buy another HP product, again (outside their calculators). The HP PC I had was an intolerable piece of junk and I had to fight with HP just to get a replacement part sent to me, as allowed under my warranty. And this was for a 6 mos. old machine. It was all downhill from there.

My in-law's Dell was fairly decent for having been the cheapest entry level laptop at the time (Inspiron 1000). Although, just after the 3 year mark the CCFL died on them. They went with a Gateway that everytime you unplug any USB device, or even the power cord, the laptop locks up, requiring a hard reboot. It was bought at Best Buy and they want $150 to fix the machine and it's only 6 weeks old. Gateway took my father-in-law through the reinstall Vista process. If that doesn't work they may have him send back the machine.

As for Apple machines, of the 3 we own, one has been a beast of unsolvable weirdness from day one. Our original G4 tower is a horse. While stored at the moment, I know that I could turn that beauty back on and work in OS 9 splendor from now until the end of time. However, of the two G4 minis that we own, my wife's has always been a little "weird". While still under warranty Apple did replace the mainboard, twice, even though with the first replacement there wasn't much hard evidence of anything wrong. The second replacement was because they put in a new mainboard with a defective GPU. The specs on her machine are G4 1.5 GHz 5400 RPM HDD vs the "real" specs of a G4 1.42GHz 4200 RPM HDD (mine). I swear, her machine is slower than should be. I can't quite find an actual cause, but I do know she tends to have major browser issues whereas I don't have such problems to such extremes (we both have 1 GB RAM). Her machine also feels slow, which is really a support persons worst nightmare. I know something's wrong, I just don't know what.

On the other hand, we've had these machines for about 3 years and I know they'll last for many years to come. Unlike any modern PCs, which I automatically conclude (based on mine and other's experience) need replacement after 3 years.

I know it's frustrating to have to deal with support issues, especially when the machine is new. It was especially rough dealing with my wife's machine, and ever since she's threatened to go with Windows (she, like many who started on older Systems, really dislikes much about OS X; yes, that includes the Dock). However, aside from Dell, and Sony way back in the day ('97), I haven't run across any PC manufacturer who is as responsive, as a general rule, as Apple. Like GrumpySteen pointed out, with PC vendors you normally have to pay more for the same level of support as you get with Apple.

Then again, YMMV.
 
Ugh, MightyClub
Member # 3112
 - posted November 03, 2008 11:15
quote:
Originally posted by Sxeptomaniac:
quote:
Originally posted by GrumpySteen:
macmcseboy wrote:
the cord or duckhead is detachable

I'm pretty sure detaching a duck's head will result in the duck not working any longer.

It depends on what you want to use it for. In some cases, removing the duck's head is necessary.
Also, if a duck is anything like a chicken, it will continue to function, albeit erratically, for a short time after the removal of the head.
 
macmcseboy
Member # 1232
 - posted November 03, 2008 13:52
quote:
Originally posted by skylar:
quote:
Originally posted by macmcseboy:
quote:
Originally posted by skylar:
$105 US on a new power cord. Twice.

GRRRRR! Power adapter!!!!

</rant>

Yikes. Thanks for the information. No need to yell, though. Also, despite the fact that there are three separate components as you point out, both times I had to pay for a bundle of all three, as they wouldn't sell the components to me separately. And both times the fault was with the cord part. So.
sounds to me like they made you buy the full retail kit... and rightly so, as it comes with a full 1yr warranty. Wheras a service part carries a 90day warranty. It should be noted a service part can costmore than retail.

Sorry if I yelled... It's just frustrating that folks cannot tell me what is wrong. Especially those who live 4 hrs from the nearest service centre. They get mad at me because I ask for specific failures....

FWIW. http://support.apple.com/kb/TS1977
If your adapter frayed with 1 inch of the magsafe or the power adapter you should never have paid. It should be noted, that this issue typically occurs on 1st generation MacBook and MacBook pro adapters. I very seldom see it on any adapter sold after the second generation. THIS IS NOT A RECALL (aka "Repair Extension Program). It is customer service. most REP's you have to fill out a form online.. see the Battery fiascos as an example.
 
The real Stealth
Member # 4615
 - posted November 03, 2008 23:21
This is why I do my own service work.
I may be a PC user but after 17 years of using and just a few years less of tweaking M$ OSs I have found things that M$ techs dont even do. I will not buy a PC I do not build myself so that I dont have a problem. My old desktop was built in Sept. 2005 and in 2007 it was clocked a gainst a brand new Intel Server and ran process for process (Keep in mind I use a single core AMD and this was a 2p X 4c Windsor server comparable to a Mac Pro using 2 Windsor processors) This is cause I dont put up with the crap. If I build a system for some one I give them 2 service plans to choose from. 1) budget parts I will service and if there is a failure I will deal with the manufacturer for them and get the RMA myself. 2) my recommended parts: I will warnt for 3 years no questions if the part fails I will eat the cost if it is no longer finished. That is how much I trust what I use.

I dont trust other geeks. I trust myself.
 
geekygoddess
Member # 15702
 - posted November 04, 2008 04:14
Macmcseboy,
Yeah, that is exactly what mine looks like. I'm taking it in today, I am sure they will have no problem with getting me a new one, they have always accommodated me. My whole rant was just simply for such a high dollar machine, I just guess I did not expect any of this to happen. But, still, am very happy with my purchase, and would NEVER, EVER, go back to that other place [Eek!] I have tasted the sweet nectar...
 
neotatsu
Member # 1429
 - posted November 05, 2008 03:23
My parents have bought many pc's from retail chains, and every time there are major problems that arise. The pc's bought from those stores rarely last longer than two years before something catastrophic happens, and they buy a new one.

I've only had two machines of my own. Both bought over time, and built by hand. Upgraded one piece at a time, to make sure it was powerful enough for my gaming addiction.

Now, I am facing a future where a third will become necessary.

Of the mac-world I have no experience. But, as far as PC's go, I think it'll always be best to build your own machine.
 
geekygoddess
Member # 15702
 - posted November 05, 2008 04:13
Maybe I over-reacted! Walked in, showed them the cord, they gave me a new one!!! Simple!!! My love for Apple has grown [hearts]

Can you guys believe, however, that I walked out of there without spending a dime? I am still shocked myself! [crazy]
 




Contact Us | Geek Culture Home Page

© 2015 Geek Culture

Powered by Infopop Corporation
UBB.classicTM 6.4.0



homeGeek CultureWebstoreeCards!Forums!Joy of Tech!AY2K!webcam