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Author Topic: Formac Electronics
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Icon 8 posted October 19, 2004 14:36      Profile for ERcowman597     Send New Private Message       Edit/Delete Post   Reply With Quote 
Today I read a news item about Formac's newest displays. This news item made their displays come off very attractively. What wasn't mentioned was their horrible customer service record, 37 Better Business Bureau complaints, numerous reports of faulty products, poor phone support, and intermittent disappearances. It also did not mention that although they have seemingly lengthy warranties, the customer is expected to pay the high shipping costs of something as delicate as an expensive display.

I bought what I thought to be a high quality display from Formac 2 years ago. Last year, my Formac display sparked and started smoking, and this year it acted flakey for months before completely giving out on me. I have been unable to speak to any person in either the technical support or RMA departments. Calls to either of the departments result in a phone error message. Repeated e-mails have gone unanswered. It is especially frustrating to see them release new, expensive products with great specs when I paid $950 two years ago and have been expected to pay them $50 every year since then to ship it back to them so they can repair it under warranty without any mention of their horrible customer service.

It was only too appropriate for them to open a refurb store only days after my display stopped working, but knowing the quality of their new displays and repair department, I wonder what the refurbs would be like.

I am a frustrated consumer and a college student with few options. I feel that I should not be expected to pay a yearly fee to keep my monitor operational, but don't know where else to turn.

I have lost days of productivity in the past 3 weeks and don't want other consumers to be star struck by the specs and ignore the shoddy product, shady company, and the terrible treatment of the consumers who have supported the company.
Thank you for listening,
Jim Dusseau

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Icon 1 posted October 19, 2004 14:49      Profile for Tut-an-Geek   Author's Homepage     Send New Private Message       Edit/Delete Post   Reply With Quote 
Step 1: Call customer relations. Tell them that their LCD almost burnt down your house, since it sparked, and there were drapes just behind the screen
Step 2: ???
Step 3: Profit!

But seriously, an LCD *sparking* is straight up, and I'm sure that if you stress what fire hazzard it was, and how you may have to take [legal] action, they will quickly shut up and exchange your entire unit.

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Icon 1 posted October 19, 2004 17:07      Profile for Ivan   Author's Homepage     Send New Private Message       Edit/Delete Post   Reply With Quote 
Personally, I'd just go to the local High School and ask for a monitor. I know my highscool (and most of the surrounding high schools) have several old ones that they haven't been able to get rid of. They still work, and they don't spark.
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Icon 1 posted October 20, 2004 08:26      Profile for ooby     Send New Private Message       Edit/Delete Post   Reply With Quote 
After using a monitor rated well by graphics designers, I'd have to say that quality of the monitor is usualy worth the price. If you are going to look at something for eight hours a day, you want it to not make your eyes tired.

I haven't used LCD monitors very much; I bought my monitor while LCDs were prohibitively expensive. I can say this, your eyes will thank you if you buy them a nice monitor. Also, the companies that sell proffessional quality monitors are probably more likely to build a more robust product.

"haven't you ever wondered if there's more to life than being really, really, rediculously good looking?"

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